Terms of service

These conditions concern the purchase of products carried out remotely, via telematic methods (online), of the products presented on the website www. the maze. com (hereinafter, the "Site") owned by:

Company name: Il Labirinto s. to
Registered office: Via Castello 12 - 42124 Reggio Emilia
CF and VAT number VAT: 02880900358
e-mail: info@il-labirinto. com

and constitute an integral and essential part of the contract for the purchase of the Products.

Please read these Terms carefully before ordering any products. The placing of Orders through the Site (now or in the future), implies acceptance by the Customer and/or Customers of these Conditions.

It should be noted that these Conditions are in addition to and do not replace all applicable rights pursuant to Legislative Decree Legislative 206/2005 and subsequent amendments. m the (Consumer Code) in implementation of Directive 2011/83/EU on consumer rights, to which the consumer user can always refer for any further information on the matter.

The provisions referring to "Consumers" apply exclusively to subjects who are natural persons and who place an Order for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

Il Labirinto reserves the right to modify these Conditions at any time by revising the provisions on this page. Any new rules will be effective from the moment of their publication on the Site and will apply to sales that will be made starting from their publication. In the event that the user does not accept the new Conditions, he is required to refrain from ordering products through the Site.

Finally, it is recommended that you print a copy of these Conditions for future consultation.

The use and processing of personal data transmitted through the Site is governed by the  Privacy Policy and by the  Cookie Policy which are an integral part of these Conditions of Sale.

For clarity, it is specified that any reference to the Site contained in these conditions includes all current or future versions of the website www. the maze. com

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DEFINITIONS

  • Customer: means both the "Consumer" (natural person who places the order for purposes unrelated to any business activity carried out) and the "Professional" (natural or legal person who carries out the order in the exercise of one's business activity)
  • Order: means the proposal to purchase Products formulated by the User through the Site;
  • Order Confirmation : means the Order confirmation sent by e-mail to the Customer, which provides the definitive details of the purchase contract stipulated between Il Labirinto and the Customer.
  • The Site: means the website  www. the maze. com;
  • Price: the contractual consideration indicated in the Order Confirmation, inclusive of VAT.
  • Product/s: the products present in the catalog published on the Site, as described in the relative product sheets and indicated in detail in the Order Confirmation.

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The site www. the maze. com is managed by the company Il Labirinto s. to , with registered office in Via Castello 12 - 42124 Reggio Emilia CF and P. VAT 02880900358

The Company can be contacted at the email address: info@il-labirinto. com

 

1) ACCESS TO THE SITE

Access to the Site is possible even without placing an order or without proceeding with the registration of personal data, with the exception of the minimum data indispensable for the correct execution of the Order. Most areas of the Site are accessible to anyone.

The Site can be used only and exclusively for purposes that comply with the law.

Although Il Labirinto endeavors to ensure that access to the Site can normally take place twenty-four hours a day (24h/24), Il Labirinto assumes no obligation in this regard and is not liable to the Customer in the event which the Site, at any time or for periods of any duration, is not available.

Access to this Site may be temporarily suspended at any time, even without notice, in the event of Site maintenance and/or for reasons beyond the control of Il Labirinto.

In any case, to access the Site and purchase the products offered therein, the Customer is required to:

  • Accept these general conditions in all their parts;
  • Complete the request to enter personal data and address, authorizing their treatment in accordance with the Privacy Policy published on the Website;

Failure to accept the general conditions as well as failure to fill in the minimum required data will prevent the continuation of the purchase.

 

2) CUSTOMER STATUS

By placing an Order through the Site, the Customer guarantees:

  • to have the capacity to act and conclude legally binding contracts;
  • that I am 18 years of age.

The Customer also guarantees, with the acceptance of these conditions, that all the data entered at the time of the conclusion of the order are true, accurate, correct and do not violate the rights of third parties .

In particular, the user undertakes to:

  • do not provide false or misleading data, including false names, addresses or contact details;
  • do not use credit or debit card numbers fraudulently;
  • not to try to circumvent the security measures of the Site or to violate the network, or to use the Site for purposes unrelated to commercial transactions;
  • not to engage in any illegal activity through the use of the Site;

Il Labirinto, in any case, reserves the right, at its sole discretion, to refuse an order and/or immediately suspend the purchase, should it suspect that the data provided is not true, or that the Customer intends to violate the rights of third parties or engage in any illegal activity through the use of the Site.

If the Customer has a specific allergy and/or intolerance, he undertakes to contact Il Labirinto to verify that the product ordered is indicated and suitable for his needs, before placing and confirming the Order.

 

3) CONCLUSION OF THE CONTRACT

METHOD FOR CONFIRMING AND SENDING AN ORDER THROUGH THE WEBSITE

Any Contract relating to the purchase of stipulated Products will be stipulated exclusively in the Italian language.

The presentation of the Products on the website constitutes an invitation to website users to formulate a purchase proposal; therefore, it has a binding nature for Il Labirinto to the extent of the indicated warehouse availability. The conclusion of the contract according to the availability of the goods remains in the full discretion of Il Labirinto.

After having selected the Products offered in the catalog accessible via the Site and having provided the information and data requested by Il Labirinto, the Customer can confirm and send the Order, as described below and then choose the  payment method.

In particular, the Customer will be able to select one or more Products which he intends to purchase, placing them in a virtual "cart", whose contents he will always be able to view before proceeding to confirm and send the Order.

In this regard, we remind you that it is important to check all the information entered and correct any errors before clicking on the confirmation button and sending the Order. Until the Order is actually sent, it is always possible to review the data entered by clicking on the "Back" button, so as to identify and correct any incorrect information.

By clicking on the "Pay now" button, the Customer will start the procedure for confirming and sending the Order.


 



4) PRICE AND SHIPPING COSTS

The prices of the Products published on the Site are inclusive of VAT and do not include any taxes, duties and taxes applicable in the country of destination of the Products, where this is different from Italy, which will be charged to the Customer.

The prices of the products listed on the Site are subject to change at any time and without notice, it being understood that, limited to orders being accepted or already accepted by Il Labirinto, the conditions of sale in force at the time of sending will apply of the order by the Customer, except for orders that are not accepted.

Shipping costs in Italy are free for a minimum order of € 59.00 including VAT. For orders below €59.00 including VAT, the shipping costs in Italy amount to €5.50 including VAT for standard shipments (from 2 to 6 working days), and €6.90 including VAT for Express shipments (from 2 to 4 working days).

For deliveries outside the national territory, the cost will depend on the destination of the goods.

In any case, the shipping cost will be displayed automatically before the order confirmation.

 



5) SHIPPING AND DELIVERY

For deliveries, Il Labirinto will make use of carriers selected through the SendCloud website. The products are delivered to the address indicated by the Customer and only in the geographical areas reached by the carriers selected by Il Labirinto. Il Labirinto reserves the right to evaluate and possibly not execute Orders, which provide for delivery outside the Italian territory.

Delivery times are on average from 2 to 6 working days from the Order Confirmation date for Standard Shipping, or from 2 to 4 working days from the Order Confirmation date for Express Shipping and are reported purely indicative. Therefore, if said term is exceeded, in no case will it be possible to claim compensation or withholdings. In any case, in compliance with the law, delivery will be made within thirty days from the date of conclusion of the contract.

Unless explicitly indicated, delivery is understood to be at street level.

Upon delivery of the goods by the courier, the Customer is required to check:
a) that the number of packages delivered corresponds to what is indicated in the transport document;
b) that the packaging is intact, not damaged, wet or otherwise altered, including the sealing materials (adhesive tape or plastic strapping) .

In the event of delivery of a damaged product or one that does not comply with the order, the Customer has the option of refusing delivery (mandatory mention on the waybill) and must notify Il Labirinto within 14 days. In the event of missing products, the Customer must absolutely indicate this lack in writing on the Waybill which he must request from the delivery person. In the absence of reservations on the Waybill, no claim will be taken into consideration either by the courier or by Il Labirinto for the aforementioned cases.

Any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately reported, by writing "ACCEPTED WITH RESERVE" on the courier's delivery receipt. Once the courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered.

It is therefore advisable, even when there are no problems on the outside of the package, to always sign the courier slip with the words "Subject to inspection". In fact, if this wording is missing and damage to the product is found, the courier will no longer be held responsible regardless of the presence of insurance or not. Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 14 days of delivery.

If the delivery has not yet been made after 6 working days from the order confirmation, the customer must inform Il Labirinto exclusively via e-mail or via the contact form. Upon receipt of the communication, a complaint will be opened with the courier in order to know the reason for the delay.

In the absence of the recipient, the delivery person is required to leave a transit notice in the customer's mailbox. The customer must then contact Il Labirinto or the carrier within and no later than 4 days to request free delivery.

In the event of failure to collect the material in storage at the courier's warehouses within 5 working days due to repeated inability to deliver to the address indicated by the Customer when placing the order, the order will be automatically cancelled, the courier will proceed with the return to Il Labirinto del collo. In this case, the customer is required to reimburse Il Labirinto for double shipping costs (outbound to the customer and back to the company).

Il Labirinto will not be responsible for failed or delayed delivery due to force majeure, such as - by way of example - strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods , flooding and damage to industrial machinery. If the cause of force majeure persists for a period exceeding 30 (thirty) days, each of the parties will have the right to withdraw from the contract. In the event of withdrawal by the Customer, this will not be entitled to any indemnity or compensation for any reason, without prejudice to the right to a refund of any amount already paid by way of price for the Product.

Il Labirinto will not be responsible for the lengthening of the delivery terms due to the carrier, especially in cases of loss of products, bad weather or strikes.

In the event of an error in the shipment by Il Labirinto and a different item to the one ordered arrives at the Customer, the Customer is requested not to open the package but to contact the company and it will be the latter's responsibility to collect the product or in any case provide the necessary information to return it and send the correct one, without the charge of additional shipping costs. If the Customer incurs expenses for the return, these will be recognized in the form of a discount voucher for subsequent purchases.

 

6) PAYMENT

The Customer will pay the full price of the Products ordered at the time of sending the Order. It is understood that, in the event of non-acceptance of the Order, Il Labirinto will promptly refund the Customers any amounts already paid.

The payment of the ordered products can take place:

  • Through Paypal, Google Pay, Apple Pay or credit card VISA, Mastercard, American Express, PostePay (or other enabled prepaid cards), on Paypal secure server.
  • By advance bank transfer using the following coordinates:
  • IT46E0303266161010000336001

The Customer must indicate the method of payment, among those proposed, which he intends to use.

Orders paid by bank transfer will be shipped upon receipt of credit. To facilitate the preparation of the order, you can send the payment receipt to the e-mail: info@il-labirinto. com

The payment data will also be shown in the order confirmation email.

If the Product is marked on the Site as "available", Il Labirinto will ship said item as soon as possible or, in the case of payment by bank transfer, within 5 (five) working days following confirmation of receipt of payment. Il Labirinto will not be responsible for failed or delayed delivery in the event that the Products ordered are not delivered by the supplier/manufacturer to Il Labirinto or, in any case, are not available due to circumstances beyond its control.

In any case, where the Customer is a Consumer and the unavailability of the Products does not allow to proceed with the delivery of the Product, Il Labirinto within 30 (thirty) days from the forwarding of the Order by the Consumer himself, will reimburse the Consumer for any advance payments of the price within 30 (thirty) days from the day following the day on which the Order was sent.

 

7) CANCELLATION OF THE ORDER

Without prejudice to the provisions regarding withdrawal, it is possible to cancel orders that have not yet been processed (marked with the status "processing or awaiting payment") by contacting via e-mail at the address:  info@il-maze. com

It is not possible to cancel an order once the shipping process has begun.

In the event that, upon cancellation of an order, the corresponding payment has already been made, it will be necessary to contact Il Labirinto to proceed with the refund procedure (as described in the section "Times and methods of refund"). .

 

8) RIGHT OF WITHDRAWAL AND RETURNS POLICY

If the customer is a consumer, pursuant to art. 52 of the Consumer Code, has the right to withdraw from the purchase contract for any reason, without the need to provide explanations, and without any penalty, within 14 days from the date of receipt of the Products, by sending an explicit written communication to the following e-mail address : info@il-labirinto. com or by registered mail to r to be sent to the following address:

The Labyrinth s. to
Via Castello 12
42124 Reggio Emilia

The Right of Withdrawal is understood to be exercised correctly if the following conditions are also fully respected:

1. The communication containing the request to exercise the right of withdrawal contains the order code;
2.  The products relating to the order for which the right of withdrawal is exercised are returned in a single solution. Il Labirinto, in fact, reserves the right not to accept products from the same order, returned and shipped at different times.
3.  The law does not apply, once opened, to packaged and sealed products that have a deadline or a time of preferable consumption.
4. The law does not apply to packaged and sealed products, once opened.

In consideration of the characteristics of the Products, the right of withdrawal applies exclusively to the Product purchased in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased Product. In the case of Orders including several Products, it will be possible to exercise the withdrawal in relation to one or more Products of the Order, specifying the description of the Products to be returned in the withdrawal notice. In these cases, the refund will be made according to the methods indicated in the previous article.

Once the aforementioned notice of withdrawal has been received, Il Labirinto, having verified compliance with the terms for exercising the right of withdrawal, will send a "return opening" e-mail to the Customer, containing the procedure to follow for returning the products .

The purchased good must be returned intact and in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment, etc.) in conditions compatible with the return of the goods, in perfect condition for resale (not damaged , damaged); to limit damage to the original packaging, it is recommended, where possible, to place it in a second box; the affixing of labels or adhesive tapes directly on the original packaging of the product must be avoided in all cases.

The Consumer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.  In any case, it should be noted that the right of withdrawal in favor of the Consumer does not apply to Products which, by their nature, are not suitable for being returned or are subject to the risk of rapid deterioration or alteration, such as, by way of example only, cosmetic products that have already been opened.

Once the product has been packed according to the instructions provided, within 14 days of the communication of "return opening", the Customer will be required to return the Product to the following address:

The Labyrinth s. to
Via Castello 12
42124 Reggio Emilia

Upon its arrival at the warehouse, the Product will be examined to assess any damage or tampering not caused by transport. If the Product or the packaging and/or the original packaging are damaged or their value is reduced due to handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods themselves, Il Labirinto will withhold from the reimbursement due to a percentage, in any case not exceeding 50% of the same, as a contribution to the costs of restoration.

If the returned Product does not comply with the requirements, the withdrawal will not be effective.

In this case, Il Labirinto will return the purchased goods to the sender, charging the shipping costs to the sender.

 

9) TIMES AND METHOD OF REFUND

In the event of withdrawal communicated by the Customer in accordance with the indications and methods referred to in the previous article, Il Labirinto will reimburse the Customer for all amounts paid by the latter, including those by way of delivery costs for the Products, where applicable , within 14 days of receiving the notice of withdrawal sent by the Consumer Customer.

Regardless of the correspondence between the recipient of the Products indicated in the order form and the person who paid the sums due for their purchase, the refund of the sums will always be made in favor of the person who made the payment (identified as the 'holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made). Il Labirinto, also in compliance with the Consumer Code, reserves the right to withhold the refund until it has received the returned Products or until the Customer has proved that he has proceeded to return the Products.

 

10) CUSTOMER SERVICE AND HANDLING OF COMPLAINTS

For any doubts or complaints relating to the execution of the contract, the Customer can contact Customer Service in the following ways:

 

11) LEGAL GUARANTEE OF PRODUCT CONFORMITY

Il Labirinto guarantees that the Products advertised on the Site conform to the description and characteristics indicated and that they are exclusively top quality Products.

Il Labirinto does not sell irregular products or products of lower quality than the corresponding standards offered on the market.

The essential characteristics of the Products are indicated on the Site at each Product detail page. However, the images and colors of the Products offered for sale may not correspond to the real ones due to the Internet browser and monitor used. It is therefore understood that, without prejudice to the indications relating to the label, the Customer cannot make any objection against the Labyrinth, in the event that the packaging of the delivered Product does not coincide with the image of the Product shown on the Site in terms of colour/ shape/size. Indeed, Il Labirinto reserves the right to modify the packaging of the Product at any time.

Il Labirinto pays the utmost attention to the adherence of what is described and presented on the Site with respect to what is reported on the label on the product packaging. In any case, it is emphasized that, where differences are found, the label and the indications for use of the Product will always prevail.

In this regard, il Labirinto reminds its customers that their Products must be stored, in accordance with the instructions for use provided at the time of purchase, as well as protected from humidity or too intense sources of light, and cannot be exposed at too high temperatures.

Products that have not been stored according to the specified indications will therefore be excluded from the guarantee.

Furthermore, the Products may also be subject to an expiry date, duly indicated on the label.

There is a "lack of conformity" when the purchased good:

  • it is not suitable for the use for which goods of the same type are normally used,
  • does not conform to the description given by the seller and does not possess the qualities of the good that the seller has presented to the consumer as a sample or model,
  • does not have the usual qualities and performance of a product of the same type, also taking into account the claims made in advertising or on the labelling,
  • is not suitable for the particular use desired by the consumer if brought to the attention of the seller at the time of purchase.


Compatibly, therefore, with the expiry date of the individual Products, which due to their particular nature have a limited duration, Il Labirinto will be liable to the consumer for any lack of conformity  existing at the time of delivery of the product and for hidden defects that become apparent within two years of such delivery. The Customer may request intervention under warranty, through the Site or via E-mail, within two years starting from the date of receipt of the products (for obvious defects) or from the discovery of the defect (for hidden defects) specifying the reason "warranty for non-conforming product", the order code and the reason for the complaint.

Il Labirinto, having verified compliance with the above, will indicate to the Customer the procedures envisaged for the repair or replacement of the product under warranty. Il Labirinto, where necessary, will, at its own expense, arrange for the defective Product to be collected by express courier directly from an address indicated by the Customer. After receiving the product, Il Labirinto will evaluate the actual alteration and, in the event of a positive response, will repair or replace the goods at its own expense, within and no later than 30 (thirty) days from the date of receipt. of the return. In the event of a negative response, Il Labirinto will promptly notify the Customer of the negative outcome of the return procedure, to whom no replacement product will be sent. In any case, the Customer may, at his own expense, collect the product no later than 30 (thirty) days from the notification of the negative outcome of the procedure.

The Consumer will have the right to terminate the contract where the replacement is not possible, when the lack of conformity persists despite the replacement, when the defect is so serious as to justify an immediate reduction in the price or termination.

The legal guarantee of conformity on the products will apply correctly if the following conditions are also fully respected:

a) the request to open the warranty intervention procedure contains the information relating to the order code and reason for the return;
b) the returned products are sent in a single shipment.

Il Labirinto is not responsible or obliged to compensate for indirect, immaterial or collateral damages, including (without limitation): loss of profit, loss of earnings, production limitations, administrative or personal costs, loss of customers or legal actions of third parties. The guarantee in question is valid only for products purchased by a customer residing within the Italian territory.

This limitation of liability does not apply in the event of fraud, willful misconduct or serious error committed by Labirinto, or serious injury or death caused by grossly negligent behavior by Labirinto.

The guarantee of conformity of the products is reserved for customers of the site. It applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. Those who have purchased on the Site and who do not qualify as Customers will be covered by the guarantee for defects in the thing sold, the guarantee for defects in promised and essential quality and the other guarantees provided for by the civil code with the relative terms, forfeitures and limitations. Any failures or malfunctions caused by accidental events or by the user's responsibility or by use of the product that does not comply with its intended use and/or with the provisions of the instructions for use are excluded from the scope of the product conformity guarantee. of the product and in cases where you store the products in unsuitable places or places exposed to bad weather, dirt or contaminants.

 

12) DATA PROTECTION

Il Labirinto reserves the right to keep the data of each Order as well as the Customer's contact details for the sole purpose of using them for the purpose of correctly executing the Order (also through transmission to the commercial partners involved in the management of the payment, in the execution of the Order and/or in the shipment of the article), any complaints regarding the guarantee of the article and/or recommendations or instructions to the Customer concerning the article.

The storage and processing of data will take place in accordance with the content of the information regarding the protection and use of personal data by Il Labirinto in accordance with the Privacy Policy which forms an integral part of these conditions of sale, available at the following links : Privacy Policy and Cookie Policy

 

13) MODIFICATION OF THE GENERAL CONDITIONS OF SALE

In the event of any modification to these general conditions of sale, Il Labirinto will promptly publish the modified general conditions of sale on the Site.

The modified general conditions of sale will become an integral part of the new Contracts, starting from the first Order placed by the Customers, following their publication on the Website. In the case of Orders already forwarded before such communication, the previous version of the general conditions of sale will apply.

Should one or more terms or conditions of these Conditions be declared invalid, void or ineffective, in whole or for any part, the invalidity, nullity or ineffectiveness will affect only those terms, conditions or provisions and remaining terms will remain valid and effective to the fullest extent permitted by law.

Any failure or late implementation (in whole or in part) of any provision of these Terms cannot be interpreted as a waiver by either party to assert their rights or remedies.

 

14) SUBSTITUTION CLAUSE

Should a present or future provision of the general conditions of sale and/or the contract be or become wholly or partially null and/or ineffective or there is a gap in the provisions of the general conditions of sale and/or the contract , the remaining provisions of the general conditions of sale and of the contract will remain valid and effective in any case. It is understood that Il Labirinto and the Customer will undertake to negotiate in good faith the integration of the gap or the replacement of the null and/or ineffective clause with the aim of achieving the same results pursued by the invalid or ineffective clause and to safeguard the substance economics of the contract.

 

15) APPLICABLE LAW AND COMPETENT COURT

All disputes that may arise in relation to or under these Site Terms will be governed by and interpreted in accordance with Italian law. For consumers residing in Italy, the mandatory legislation for consumer protection provided for by Italian law (Consumer Code) will apply.

Any dispute deriving from these Site Conditions concerning non-consumer users will be devolved to the exclusive jurisdiction of the Reggio Emilia court. In the event of a dispute arising from these Terms and Conditions concerning consumer users, consumers may appeal to the courts (i) of the Reggio Emilia court or (ii) of the place where they have their residence or domicile in Italy. Il Labirinto will be able to institute a lawsuit against a consumer residing in Italy only at the court of residence or domicile of the consumer.

 

16) ODR – ONLINE DISPUTE RESOLUTION

As an alternative to the judicial resolution of disputes, the consumer can forward his complaint to the Online Resolution Platform for the resolution of disputes out of court (Art. 14, par. 1 of EU Regulation 524/2013). For more information about the European ODR Platform or to file a complaint and start alternative procedures for disputes relating to this contract, you can use the following link: https://ec. Europe. eu/odr. The Il Labirinto e-mail address to be communicated to the European ODR Platform is the following: info@il-labirinto. com